About us
We help boards, CEOs, and senior leaders in the social sector lead through change with clarity, confidence, and impact.
With over 38 years of combined leadership experience, including designing and delivering Queensland’s largest NDIS Local Area Coordination program, we turn complex reform into practical strategies that strengthen governance, align culture, and improve performance.
About us
We are trusted partners to Boards, CEOs, executives, and teams navigating the challenges and opportunities of the social sector.
With over 38 years of combined leadership across Disability, Aged Care, Youth, and Carer services, and almost 15 years working side-by-side, we know what it takes to drive meaningful, sustainable change.
We’ve led at the highest levels, including within the National Disability Insurance Scheme (NDIS), where we designed, implemented, and refined Queensland’s largest Local Area Coordination program. We have worked in partnership with national and state-based organisations, in some of the most beautiful towns in regional Queensland and with clients who become collaborators, creating opportunities for innovation, creativity and solving complex challenges.
Our work translates complex reform into practical, measurable outcomes, always balancing strategic ambition with operational reality, and keeping humans at the centre always.
What we do
We help organisations to:
Align governance, culture, and operations so leaders can focus on results.
Translate complex NDIS and Aged Care reforms into clear, actionable steps for quality, compliance and growth.
Equip Boards and executives to lead with confidence through change.
Facilitate workshops and organisation wide conferences to engage all stakeholders in change and growth initiatives.
Co-Design and create Strategic Plans that speak to the heart of an organisation and purpose.
Support organisations to turn Strategic Plans into Operational Plans that create the conditions for real change to occur.
Work in culturally aware ways with multiple First Nations organisations across co-design, training, workshop facilitation, Aged Care, growth and compliance.
What sets us apart
Our approach is grounded in:
Human-centred leadership that keeps teams engaged and motivated.
Storytelling that connects strategy to purpose and brings people along the journey.
Co-design and change leadership that respect lived experience and build ownership.
Strong, values-led relationships with stakeholders inside and outside organisations.
Why It Matters
We understand the pressures senior leaders face, balancing compliance, workforce challenges, service quality, and funding, because we’ve lived it. Our role is to bring clarity, capability, and confidence to leadership teams, so organisations can not only adapt, but thrive through change.
Jocelyn Wills & Natalie Polkinghorne
Co-Founders and Managing Directors
Our Values
Authenticity
We show up as real people, say what we mean, and back it with evidence and action so that you can trust the path forward.
Collaboration
We co-design with your leaders, staff and customers, blending lived experience with data to build solutions your people and your board can see in action.
Excellence
We pursue outcomes that matter to you - clear strategy, disciplined delivery and measurable lifts in performance, quality and culture.