Articles and Insights
New Supported Independent Living (SIL) Practice Standards: What Providers Need to Focus on Now
With new Supported Independent Living (SIL) Practice Standards in place from 1 July 2026, the focus now shifts from mandatory registration to implementation - ensuring governance, systems and day-to-day practice reflect expectations. This article explores key factors such as choice, control and safeguarding, and suggests priorities for providers based on our experience supporting the sector.
What being prepared for an NDIS Audit actually looks like
What does “being audit ready” actually look like for NDIS providers? This key question comes up often in our conversations with partners, clients and sector stakeholders. In this article we draw on our experience working with providers and supporting sector development to offer five key insights, including a key question that may promote a complete mindset shift from compliance to everyday practices.
Mandatory NDIS Registration - What does it mean to be Audit Ready?
With mandatory registration coming for NDIS providers, we ask - is your organisation audit ready? In this second article in our series for NDIS providers, we explore this significant shift for the disability sector. We outline the readiness gaps we continue to see and uncover the single biggest mistake that organisations can make in our experience. We also discuss the opportunity that mandatory registration brings.
Special Series on NDIS Quality and Safeguards: Quality Beyond Compliance
In this first in a series of articles for NDIS providers, we explore what quality is really about. With NDIS reforms, such as mandatory registration, continuing to increase quality and safeguarding expectations, this capability is becoming increasingly important for providers. Conversations about quality often begin with compliance. Standards, Audits, policies, regulations and reporting requirements are the mechanisms organisations are most familiar with, and often the things that receive the greatest attention. Yet they are not the reason quality matters.
Safeguarding and Mandatory Registration: A New Era of Accountability for the NDIS?
For many NDIS providers, the pressure of reform has become constant as new expectations arrive before the last have properly settled. The latest reforms to integrity and safeguarding sharpen expectations in several areas, including registration and service scope, evidence readiness, claims governance and ‘speak-up’ culture. These land at a time when government indicates a forthcoming ‘crack-down’ on unregistered providers. This article in the first in a series that dives into NDIS reforms and what they mean for providers and the sector at large.
Creating a Safeguarding Culture: Why Leadership and Governance Matter
The Strengthened Aged Care Quality Standards (2025) place ‘consumer voice’ and ‘governance’ at the core of sector and service reform. The reviews of recent years (such as the NDIS Review and Aged Care Royal Commission) have told us a consistent story - compliance alone was never going to keep people safe. Safeguarding cannot be a document in a folder. It needs to be lived and visible every day. Culture doesn’t change with a new template or a ticked training record. In this article we discuss the questions that matter most, now - those that will separate compliance-driven organisations from those leading cultural change.
From tender to delivery - what now?
That moment when you find out you’ve won the contract is a rush. Pride, relief, excitement - all flooding in at once. And then, almost in the same breath, the weight of it lands, the importance of it feels very real and your thoughts turn quickly to - where do we begin? How will we do this? How will we get it done in time? And how will we get this right?